1. Commitment to Privacy & Regulatory Compliance
Herbic Cure Wellness ("Herbic Cure", "Company", "We", or "Our") places the highest priority on preserving the confidentiality, integrity, and security of your personal data. We process data strictly in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and international fair information practices.
2. Information We Collect
We collect personal information solely to fulfill your orders, provide logistical tracking, and furnish customer support:
- Personal Identifiers: Full legal name, billing and physical delivery address, email address, and active telephone/mobile number.
- Commercial & Transaction Data: Items ordered, transaction timestamps, payment reference numbers, order totals, and fulfillment tracking history.
- Digital Telemetry & Log Data: IP address, browser type, device identifiers, session cookies, and referrer headers for server security and fraud prevention.
- Customer Correspondence: Records and transcripts of support interactions through WhatsApp (+91 8121961219), SMS, or electronic mail.
3. Payment Security & Zero Payment Card Retention
Security Protocol
Zero Financial Credential Storage:
Herbic Cure DOES NOT store, view, or retain debit card numbers, credit card details, CVVs, or net banking passwords. All financial transactions are tokenized and processed exclusively through RBI-authorized, PCI-DSS Level 1 certified payment gateways (such as Razorpay, Cashfree, or PayU).
4. Legal Grounds for Data Processing
We process your personal data under the following legitimate and statutory bases:
- Contractual Performance: Processing orders, packaging formulations, and shipping parcels to your destination.
- Explicit User Consent: Delivering order alerts, tracking links, and Ayurvedic consultations.
- Statutory Obligations: Complying with GST billing, auditing, and corporate accounting laws.
5. Absolute Prohibition on Third-Party Data Monetization
We operate on an unwavering policy: Herbic Cure DOES NOT sell, rent, license, barter, or trade customer personal data or contact lists to any third-party marketing companies, advertisers, or data aggregators. Information is disclosed strictly to accredited third-party logistics partners (such as Shiprocket, Delhivery, Bluedart) solely to the minimal extent required to deliver your shipment.
6. WhatsApp & SMS Communication Consent
By submitting your mobile number during checkout or while initiating an Ayurvedic consultation, you grant express consent to receive transactional updates, shipment dispatch notifications, and consultation feedback via WhatsApp and SMS. You may opt out of promotional communications at any time by replying "STOP" to our official support desk.
7. Data Principal Rights & Contact Desk
Under applicable data privacy enactments, you have the right to review, update, or request erasure of your personal data (subject to statutory accounting retention mandates).
- Data Protection Officer: Compliance & Information Security Lead
- Official Contact: privacy@herbiccure.com | +91 8121961219
- Physical Address: Herbic Cure Central Office, Hyderabad, Telangana, India
